Return and Exchange Policy

Introduction

At Penghao, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we are here to help. This Return and Exchange Policy outlines our procedures, conditions, and your rights regarding returns and exchanges when you purchase products from https://ikidjoy.com .

Eligibility for Return or Exchange

To be eligible for a return or exchange, your item must meet the following conditions:

The return request is made within 14 days from the date of delivery.
The item must be unused, unworn, and in its original packaging.
All tags, labels, accessories, and documentation must be included.
The product is not listed as a non-returnable item (e.g., customized, clearance, or promotional items).

If these conditions are not met, we reserve the right to refuse the return or exchange.

How to Request a Return or Exchange

You can request a return or exchange by:

Emailing us at: sales@ph-sz.com
Or submitting a message via our Contact Page

Please include the following information:

Order number
Reason for return or exchange
Product details
Photos (if the item is damaged or incorrect)

Once your request is reviewed, we will provide instructions on how to return the item.

Return Shipping

Customers are responsible for the return shipping costs unless the product is damaged, defective, or incorrect.
We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.
For international returns, please clearly mark the package as “Returned Goods” to avoid customs fees.

Refund Process

Once we receive and inspect your returned item:

We will notify you via email whether your return is approved or rejected.
If approved, your refund will be processed using the original payment method within 7–10 business days.
Please note that shipping fees and handling charges are non-refundable, unless due to our error.

Exchange Policy

If you wish to exchange a product for another item (different size, color, or model), please follow the return process first. Once we receive your return, we will initiate a replacement shipment or guide you through placing a new order.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 48 hours of delivery with:

Photos of the damaged product
Description of the issue
Your order number

We will arrange a replacement or full refund at no extra cost.

Non-Returnable Items

The following items cannot be returned or exchanged:

Items marked as “final sale” or “non-returnable”
Custom-made or personalized products
Items received more than 14 days ago
Items without original packaging or accessories

Promotional or Giveaway Items

Products received during a promotional event, giveaway, or as part of a free gift bundle are not eligible for return or exchange, unless they are damaged upon receipt.

International Customers

Penghao ships globally, and we welcome returns from all countries. However:

Return shipping charges are the responsibility of the customer (unless item is defective).
Refunds will be made in the original transaction currency.
Please be aware of potential delays due to international shipping and customs clearance.

Policy Changes

We reserve the right to update or modify this Return and Exchange Policy at any time. Changes will be posted on this page with the “Last Updated” date. Your continued use of our website after any changes indicates your acceptance of the updated policy.

Contact Us

For any questions about returns, exchanges, or this policy, feel free to contact us:

Email: sales@ph-sz.com
Contact Form: https://ikidjoy.com/contact/
Business Address: Room 205, Building B, Dingfeng Science Park, Huafan Road, Dalang Street, Longhua District, Shenzhen 518109, China

Last Updated: July 17, 2025